'Out of touch with reality': Customer tries to order 800 pieces of chicken and 5 sheet cakes with zero advance notice

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    'I give her options... She tells me, "Oh no, I need it in an hour""
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    Are people really this crazy? Phone rings in bakery. Lady wants to order 5 full sized sheet cakes. Each one different colors, styles, fillings, icings, just everything different. I explain the 24hr policy on special orders and tell her honestly she should have given us like a weeks notice. I
  • 03
    give her options: premade quarter cakes, decadent cakes, cupcakes, can probably get two full sized to her by late afternoon. Maybe we can call some other stores and between us we can get her five cakes? Tells me "oh no I need it in an hour". Yeah
  • 04
    sorry. Not gonna happen. Before I hang up she asks to be transferred to deli so she can try and order 800!!!! pieces of chicken to be picked up I presume in an hour.
  • 05
    Colidgilo Customer Service Crazy? Maybe. Out of touch with reality? Definitely.
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    Existing_Many9133 Newbie I hate that people just assume we have an unlimited supply of product that we can magically get ready for them on a moments notice! I tell people all the time to order ahead even if they want just 2 dozen dinner rolls to ensure they get what they. want when they need it.
  • 07
    Fly... Newbie My aunt used to have a restaurant in Virginia and was known for her baked goods. Everyone knew the rule on several days' lead time on custom cakes but a lady from her church that we knew very well (and liked) called during the lunch rush and requested a lemon cake to be custom-made for the
  • 08
    next day. My aunt sent someone to the grocery store to get a Betty Crocker lemon cake mix and that's exactly what the customer got: a cake made from a mix, not a typical Auntie's from scratch cake.
  • 09
    PrehistoricPlant Newbie I think theres two types of people The kind who thinks nothing is made fresh in the store and publix has just like 800 already made products in the back And those who are shocked not everything is baked/cooked fresh in the morning and is shocked to
  • 10
    find out some stuff comes frozen or on ice Someone told me once a customer tried to order enough flowers for a wedding like 48 hrs before the event- wanted like hundreds of table toppers, decorations, and the thing the bride carries as well as
  • 11
    inquired about some kind of flowers for the arch way and my buddy was so panicked he had to get the manager to take over the call because they were upset
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    Pleasant Bet_3092 Newbie I'm surprised she didn't want it all delivered to her doorstep within 15 minutes.
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    ultravioletharuhara · 2d ago Newbie I worked in an independent bakery for a while and these are the worst types of customers. They say things. like "yeah I want a custom Spiderman cake for my son, two tiers. For tomorrow by 11am." It's like no. Absolutely no.
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    Ok_Effort9915 Newbie We had someone call one Saturday morning and demand a ton of trays including several sub trays, tender trays, 200 pieces of fried chicken and several sheet cakes and cookie trays. They needed it by noon!
  • 15
    Turns out it was for a wedding! And we actually pulled it off.
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    weekly_routine32 "Poor planning on your part does not constitute an emergency on mine." Let them fail they might learn something worst case is you help them to succeed then they try it again next time.
  • 17
    Imaginary_Falcon... Deli 800 pieces of chicken in an hour! Just like the bakery, people order days to weeks ahead of time. 24 hours notice at least, lady. She thinks she's the only person ordering on the planet for that day. Plus, I bet she's been watching too many food network shows where they can (seem too) whip out a five tier wedding cake in an
  • 18
    hour. It's edited down and not real lady! It took hours to days to make that cake. It's not " ", here's your five full sheet cakes and 800 pieces of chicken. Oh man, I wish I could have been a fly on the wall of that deli when she called with that order, I bet they were rolling with laughter!

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